Leadership author, columnist and company director Kirstin Ferguson says ”I truly believe we are all leaders; whether we lead our families, our business or our country.” In her new book, Head and Heart, she argues despite history handing privileged men more formal leadership positions, all of us – from a checkout operator at Woolies to the Prime Minister of a country – can effectively step up to the plate, read what the room needs in key moments and be great leaders. So, what’s holding us back?